Shipping + Returns
USPS Priority — $13 flat rate
Please note: The period of delivery dates as mentioned in your confirmation e-mail serves as an estimation and is not binding.
How much does it cost and how long is the delivery time?
Shipping costs $13. Your order will be delivered within 7 to 10 business days (excluding weekends and holidays) after validation. Once the package is shipped, you will receive a shipping confirmation with your tracking information.
How do I track my order?
Once your package is on its way, you will receive an email with shipping information including a link to track your package. Orders are supported by USPS Priority Mail.
Attention to the delivery times:
Your order can be delivered at any time throughout the day from Monday to Friday.
If you are absent during the passage of the carrier, a notice will be left informing you of a new date of planned delivery.
To what countries do you ship your products?
We currently ship domestic + international.
Returns
Download return form here. To process a return, the customer needs to fill out and attach the return form with the order.
If the item you have bought does not suit you for some reason, you can return it within 30 days following the delivery date.
How do I return a product?
Please follow these steps if you wish to return an order:
- Download, print and fill out the return form. Attach the return form to your return.
- Send your return to:
Philomena + Ruth
118 W. Mill Street
Waterloo, IL 62298
After your return arrives at our shop, your return will be processed and you will receive a confirmation.
Philomena + Ruth does not bear the direct cost of returning the goods. Please note that returns can sometimes take up to 15 days to reach us. If you return a product without the return form, the refund may take longer. The corresponding refund will be made once your return is received. Only products in perfect condition and in their original packaging will be refunded. The refund delay depends on your bank and may vary.
We do not proceed to exchanges online. We will honor an exchange in-store only. If you encounter an issue related to items quality, or order content, please contact us at elizabeth@philomenaANDruth.com.
What do I do if I encounter an issue with the items I received?
We are sorry, if you have experienced a problem with your purchased item. Unfortunately, we are not able to proceed to exchanges. However, we invite you to return the product(s) to us and we will refund you upon reception of the goods if they are unworn and unwashed. For further information, please contact us at elizabeth@philomenaANDruth.com so we can resolve the issue.